Returns & Exchanges
At Annapoorna, we strive to ensure the highest quality for our food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect deliveries within 24 hours of receipt. Your satisfaction is our priority, and we are committed to resolving any issues with your order promptly.
Report Issue
Contact our customer support team within 24 hours of delivery via email or phone, providing your order number and clear photos of the damaged or incorrect items.
Verification
Our quality control team will review your request and the provided evidence to verify the claim against our safety and hygiene standards.
Approval & Pickup
Once approved, we will schedule a complimentary pickup of the affected items or provide instructions for secure disposal if the product is deemed unsafe for transit.
Refund or Replacement
After the return is processed, you can choose between a full refund to your original payment method or an immediate replacement shipment of the fresh products.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing